There are a few easy steps that you need to follow:
1. Select your desired product
2. Add the item to the shopping card
3. At the upper right corner, you will see the number of the products added in your card
4. When you are ready with your selection, you can click on the card and check out

No. You can check out as a guest and activate your account at a later time. If you are placing a subscription order, we recommend creating a main account so you can manage your subscriptions.

An error code may be caused by a number of different things. Please ensure that your internet connection is stable and then try to order again. If this doesn’t work, please contact us at help@enchantbrands.com

We do our best to satisfy your orders, but in rare occasions warehouse out of stocks can occur. If this happens, you’ll receive an e-mail from our team stating that the product was found to be out of stock. You will receive a refund for any out-of-stock items that will come back to the card that we have on file for that order.

To reset your password please follow these steps:
• Click on Forgot your password?
• Enter the email address associated with your account.
• Click Submit
• Check your email inbox (or spam folder). You should receive a password reset email with a link
• Open the email and then click Reset Password.
• You'll be taken to a new page to confirm your new password.

If you are still experiencing trouble, please email help@enchantbrands.com

Our ordering system is automated to process and ship out orders as quickly as possible and this is why, we are unable to edit or modify an order after it has been submitted.

You may always start a return or exchange as soon as the order is fulfilled (shipped with tracking).

Returns and exchanges are free.
If you still have questions, please email help@enchantbrands.com

For Contiguous US (Lower 48 States):
Enchant Brands is proud to offer free ground shipping for all orders shipped within the Contiguous US. We ship orders using FedEx Ground Services (Home Delivery, SmartPost), USPS Priority and First Class Services. Shipping carrier will be determined by at the time of shipping based on end destination and service is selected to ensure delivery within five (5) to seven (7) business days. 

For Non-Contiguous US (Hawaii, Alaska, 
US Virgin Islands, Guam, and Puerto Rico):
Enchant Brands does not offer free shipping to the Non-Contiguous US at this time, but you
can still order our products with an additional shipping cost. Shipping cost will be determined
by the standard rates of your preferred carrier.

International Shipping:
Enchant Brands does not ship internationally. 

We offer free shipping to all 48 US contiguous states.

We ship to all 48 US contiguous states as well as Hawaii and Alaska.

At this time we do not ship outside of US.

Shipping carrier will be determined by at the time of shipping based on end destination and service is selected to ensure delivery within five (5) to seven (7) business days.

You can either return your order and re-order the item that you would like or email help@enchantbrands.com

Please email help@enchantbrands.com

To return a product, it must be in its original condition that was received. Please follow these steps:

1. Fill out the Return Form.
2. We will provide you with an address where you can return the product.
3. Place the product in a safe box and mail it to us.
4. Refund will be initiated 5 to 7 business days after the product was received and inspected.

To subscribe to a product, we recommend first creating an account so you can easily manage your subscriptions. While you are logged into your account shop the website as normal for your desired products.

Once you are ready to order, you will select the "subscribe & save" option on the product page, select your preferred frequency, select your preferred quantity, and then click add to cart. You can repeat this process for multiple products prior to completing check out.

After you complete the check out, you have officially placed your first subscription order and you will receive a couple confirmation emails! Your first subscription order will get processed and fulfilled by our warehouse. Your future recurring subscription orders will auto-ship at the frequency you selected and you can log into your account to manage your subscription.

You can modify your subscription in many ways - such as change the auto-ship frequency, increase or decrease the quantity of products, and even swap for a different product. You can also skip a recurring subscription order, edit your shipping address and billing information, or even subscribe to new products.

You can manage your subscription by logging into your account and navigating to Manage Subscriptions. If you have not created an account, you can create an account using the same email address registered to your subscription orders.

If you do not want to create an account, you can login directly to your subscription account by visiting the login page here, and entering the email address registered to your subscription orders.

There are no additional fees when you subscribe to a product. You are only going to be charged for the cost of the product plus tax.

You can cancel your subscription at any time. To cancel, login to your account and click on Manage Subscriptions, locate your subscription and click on Cancel Subscription button.

No. None of our products contain artificial preservatives or artificial colors.

No. None of our products contain bio-engineered ingredients.

No. None of our products contain erythritol.

Our double chocolate peanut butter flavor contains organic peanut flour, made from organic raw peanuts, which have been cleaned, roasted and pressed in an all-natural process to obtain the highest quality peanut flour.

Our vanilla almond flavor contains organic almond protein, made from raw organic almonds.

Our Strawberry Banana flavor contains organic strawberry banana powder, made from organic strawberries and bananas, which have been dried in a fine powder.

Our Caramel Macchiato flavor contains trivial amounts of caffeine. In fact, in one serving of the products, there is less than 8mg. of caffeine. For comparison, 8 fluid ounces of coffee contains about 95mg. of caffeine.

The Enchant products need to be stored in a cool, dry place, away from direct sunlight.

The shelf life of the Enchant products is 18 months from the date of manufacturing.

To best enjoy the flavor, taste and texture of our products, we recommend consuming immediately or up to 2 hours after mixing with liquid.

The Enchant products undergo a robust testing process for banned substances and all required testing by the Food and Drug Administration.

The Enchant products are manufactured in the US.

Enchant Brands is based out of Chicago, IL.

We would love to hear from you. You can email: ambassadors@enchantbrands.com